UAE ORDERS

To be eligible for a refund, UAE orders must be returned to us within 7 days of the date you received the parcel, including faulty products. Items must be unworn, unwashed, and in their original packaging with all tags attached. 

*SALE ITEMS

All Sale items are not eligible for a refund. However, customers may choose to exchange the sale item for the same product in a different size or receive store credit for the same value of the product.

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We value our customers' satisfaction and want to ensure a safe and hygienic shopping experience for everyone. Please note that due to regulatory and sanitary reasons, bodysuits are not eligible for refunds.

INTERNATIONAL ORDERS

You may return any unwanted items within 14 days from receipt of goods. Any returned items must be sent back to us at your own cost in their original condition with the original tags attached. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements.

For your protection, we recommend that any goods returned to us can be tracked and are insured to their full value. In case of dispute please obtain proof of delivery - Módest Story does not accept responsibility for items lost in transit. If you wish to return an item, please send us an email at info@modest-story.com, and our customer care team will provide you with the return shipping instructions.

We will process your return and issue a refund within 14 days of receipt of your item(s). Please note that it may take several days before the money shows in your account - the processing time for refunds depends solely on the bank’s policies and we have no control over the speed of receipt. You will receive an email approving your return/exchange within 48 hours from the time of your request.

Please note: The customer takes full liability for any parcels returned to us due to unpaid customs charges. Original shipping charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due. 

*SALE ITEMS

All Sale items are not eligible for a refund. However, customers may choose to exchange the sale item for the same product in a different size or receive store credit for the same value of the product.

**

We value our customers' satisfaction and want to ensure a safe and hygienic shopping experience for everyone. Please note that due to regulatory and sanitary reasons, bodysuits are not eligible for refunds.

REFUSED DELIVERIES

If a delivery is refused by the receiver and returned to Módest Story, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.